The word “Agency “used in terms & conditions means “Global trip holidays Pvt. Ltd Manali”
All information given in this website is based on the information available at the time of publication. We reserve the right to change any information before or after your booking the tour due to any events beyond our control. In case if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Tour Manager or local representative will inform you of the changes .Major road work may necessitate route changes in the itineraries, the restaurants may close or change management and all of these may cause us to make changes in the itineraries. Where we may know of these sufficiently in advance, we will notify you, otherwise our Tour Managers or local representatives will inform you of the changes on the spot
We are Travel and holidays organizers only. We neither control nor operate any airline, nor do we own or control any shipping agency, coach or coach agency, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holidays; but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or an injury, death, loss, or damage, which is caused by the act and fault of management or employees of any hotelier, airline, shipping company, coach owner/transport operator who are they agency’s independent contractors arising outside our normal selection or inspection process.
There is no contract between company and client until the company has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedure laid down under payment Terms. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder. And the company reserves the right to terminate the contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates the contract; the company shall refund the initial deposit amount without payment of any interest
The amend, altar vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an independent Contractor of similar class if it is deemed advisable or necessary .In either case, the company shall not be liable for any damage, additional expense, or consequent loss suffered by the clients or for any compensation claims made.
It is clear understanding between either parties that any loss arising on account of cancellation of flight/train/Bus tickets booked by the clients; either through the company or on his/her own or through a third party; the company shall not be liable for such losses or additional expense, or consequential loss suffered by the clients.
No person other than the company, in writing, has authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure. In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right:
To continue with the tour or holiday as amended or altered.
To accept any alternative tour or holiday which the agency may offer.
In either of these above cases the client shall not be entitled to, or the company shall not be liable to the client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.
HEALTH & SAFETY
The company shall in no circumstances whatsoever will be liable to the client or any person for:
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and /or damage or any misadventure howsoever caused
- Any act, omission, fault or independent contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or services for the client or for any person traveling with him howsoever caused
- The temporary or permanent loss of damage to baggage or personal effects howsoever caused
- In this condition the expression “Howsoever caused” includes negligence on the part of any person.
- No liability on the part of company arising in any way out of this contract in respect of any tour, holiday, excursions facility shall exceed the total amount paid to agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever
- If the client has any complaint in respect of the services provided by any of the independent contractors, the client shall immediately notify the same in writing to the independent contractors and a copy thereof should be handed over to the tour manager of the company in order to enable the company to take up the matter with the independent contractor so that in future other clients do not face the same difficulty.
- Any claim or complaint by the client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liabilities whatsoever in respect thereof.
- It is hereby declared that the immunities provided under this contract shall be available to the company’s managers, including tour managers, employees, servant and agents but not to the independent contractors selected by company
- Each of this conditions shall be severable from the other end if any provision be invalid, illegal or unenforceable. The remaining provisions shall nevertheless have full force and effect.
INSURANCE
The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs. However, please note that the client has to deal directly with the insurance providing company in case of settlement of any claim whatsoever.
(We don’t have any insurance policy scheme hence if the guests require the insurance policy they have to directly deal with insurance company at their own)
FORCE MAJORED
Acts of god (including exceptional adverse weather conditions), earthquake, fire, war (declared or undeclared),invasion, rebellion, revolt, riot, civil, commotion, civil war, nuclear fission, strike, act(S) of omission/commission by any concerned government(s), or government agencies, judicial or quasi judicial authorities, occurrence of any event can force the company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passenger.
MEALS MENU
The menus are pre-set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary as printed in our brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so .In the event that a tour participant wakes up late and misses the breakfast offered to him and in the event that the tour participant is out on his own and reaches late and misses lunch/dinner, then no claim can be made for the meal which she/he has missed and not utilized.
ITINERARY CHANGES
For the comfort and convenience of our passengers, we will sometimes reserve the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that our participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
HOTELS
We have mentioned the names of the hotels for each tour; we reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the hotels. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the company will not be liable for the same.
TRANSPORT/COACH/SITTING
We use Deluxe 2X2 Luxury Coaches or vehicles such as Tempo Traveler, Tata Winger, Chevrolet Tavera, Mahindra Scorpio, Toyota Qualis, Tata Sumo as per the availability of vehicles and actual size of the group. In case of Coach/ Mini Coach/ Tempo Traveler, the seat numbers are allotted on a first come first come first serve basis, as per the booking date and the same will remain the same throughout the tour. Our tour manager/local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of theft or robbery of the said items from the coach. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms/coach during your stay, Shall be payable by the clients and the company will not be liable for the same. The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week, etc. Clients will have to strictly adhere to the prescribed time table for the day so that the drivers can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances. Vehicles will be provided as per group size.
TRANSFER FROM ONE TOUR TO ANOTHER
A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.
BOOKING & PAYMENT CONDITIONS
For booking confirmation, need to pay 50% amount in the company account by Cheque/cash/net banking in our company account. Remaining amount should be paid at the time of check in at the hotel.
BOOKING & PAYMENT CONDITIONS
For booking confirmation, need to pay 50% amount in the company account by Cheque/cash/net banking in our company account. Remaining amount should be paid at the time of check in at the hotel.
PREPONE AND POSTPONE
For postpone/prepone of tour packages are to be communicated in writing and need to be informed at least 7 days prior of tour date.INR 3000/- will be Charged extra for prepone/postpone.
AMENDMENTS/CANCELLATIONS
If the client is willing to amend or cancel his/her bookings because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the company is liable to recover cancellation charges form the client . All cancellations are to be communicated in written and advance amount is non –refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-
- 30 Days prior to departure of the tour, advance amount is non refundable, advance will be charged
- 30 days to 15 days prior to departure of the tour 50% of the total tour cost
- 14 days to 07 days prior to departure of the tour 75% of total tour cost
- 07 days to 01 days prior to departure of the tour 100% of total tour cost.
- There will be no refund for NO SHOWS
- Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the company, however, if any of the amendment requests results in cancellation of one or more services, then the company is liable to recover cancellation charges as indicated in the above-mentioned table.
- The above-mentioned cancellation charges are applicable only against the main tour and optional tours published by the company, if the client has booked any other services such as sir/train tickets or any third party product, then the company is liable to recover cancellation charges as per cancellation terms of respective airline/railways or the cancellation terms of respective third party. The company is also liable to recover its service charges against booking and cancelling such services for the client.
THINGS TO NOTE:-
- The vehicle used for transfer is not at disposal.
- It is mandatory to carry a photo ID card while you are on tour.
- Cost exclusions.
- Cost of lunch.
- Additional/personal use of vehicle.
- Any extra excursions or sightseeing apart from the above specified itinerary.
- Camera fees, Guide charges
- Any incidental and other expenses which are not specified in the inclusions.
- Taxes as per applicable.
- Early check-in or check-out is subject to availability and maybe chargeable by the hotel
- In case of non availability of hotels, a similar category of hotels will be provided.
- No refund in case of natural calamity like –weather, road conditions, the physical ability of the participants etc.
LAW & JURISDICTION
- For all complaints, suits, claims, or disputes of whatsoever nature relating to any products including tours by the company and third party products and tours, the courts and the tribunals Manali, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI/Govt of India
- Upon signing the booking form , the above mentioned terms & conditions shall be binding on both the company and the client and shall become the only basis of relations between the parties and all previous communications in whatsoever from or mode whether oral or otherwise , with respect to any terms & conditions of the services shall stand cancelled /revoked/terminated.
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